Santander - avoid like the plague!

The replacement direct debit form that "went in the post" on Friday has not arrived yet! I phoned today and asked for another to go in the post immediately, first class today - that was before I knew it hadn't arrived yet. So it will be back on the phone to them tomorrow. If I ever get the money I will be writing a letter of complaint and be asking for some compensation for stress caused and the phone calls I had had to make.

I am very close to telling them to poke it!