I needed to apply for a loan to pay for the new car. I did so and the money should have been through for Friday without a problem.

However, I called them today to check my agreement and direct debit form had reached them.

Called at 9 am, "no it is not on the system but call back later."

Called at 4pm, "yes we received it on Friday but there is a problem with the DD form, so we have sent you a new one to fill in and send back."

Turns out that since I altered it, and corrected it (made a mistake with a number) they will not accept it. Even though I initialled it, all details for the account are now correct matching my sort code, account number, name, address and signature they say its not acceptable!

Now, get this. They sent the replacement one second class. I said that's no use. "Oh, you could go into a branch and sometimes they will be able to fax it to us!"

I said that's no use, just email me one now and I'll print it off and send it in pronto. "We can't do that".

So, I was not surprised to find it was not at home today despite them saying it was posted on Friday.

The saddest part of this story is that it is now not looking very likely that I will be able to get my car on Friday