Our new JCW Hatch came from the dealers with a free 6" score on the windscreen. So they replaced that within a few weeks of us getting the car. When we picked the car up from it's windscreen replacement it came with a free dent on the roof. Again, the roof was repaired by the dealer - (actually Dent Central fixed it). The whole experience was one I'd prefer to have avoided but what can you do. :o