Banks - So annoying!!!

[KenL]

I needed to apply for a loan to pay for the new car. I did so and the money should have been through for Friday without a problem.

However, I called them today to check my agreement and direct debit form had reached them.

Called at 9 am, "no it is not on the system but call back later."

Called at 4pm, "yes we received it on Friday but there is a problem with the DD form, so we have sent you a new one to fill in and send back."

Turns out that since I altered it, and corrected it (made a mistake with a number) they will not accept it. Even though I initialled it, all details for the account are now correct matching my sort code, account number, name, address and signature they say its not acceptable!

Now, get this. They sent the replacement one second class. I said that's no use. "Oh, you could go into a branch and sometimes they will be able to fax it to us!"

I said that's no use, just email me one now and I'll print it off and send it in pronto. "We can't do that".

So, I was not surprised to find it was not at home today despite them saying it was posted on Friday.

The saddest part of this story is that it is now not looking very likely that I will be able to get my car on Friday

[GCA3N]

What a fiasco Ken, not good at all. The form thing doesn't surprise me but you'd think they would be more helpful. Hope its sorted asap bud.

[MINIme:)]

so frustrating when you do everything you can and other arses spoil it for you
Good luck getting it sorted quickly, I want to see a new wee cooper on the block.

[AndyP & Lenore]

Very frustrating. You have my sympathy; I hate being so close to a new car you can touch it, only for the whole thing to be held up because of third party incompetence.

A.

[AndyP & Lenore]

Any reason you didn't finance whatever you needed to finance on a secure loan on the car through mini finance? I'm sure you had good reasons, it's just these circumstances are avoided when you do that.

A.

[Craig]

Having worked for a bank, I understand the stupid processes they have. The one I find hilarious at the moment is being asked security questions to withdraw my own money at a branch I have had my account at for over 30 years and I used to work there for 5 years and some of the staff that serve me I used to work with !!!

Hope you get a speedy resolution but knowing banks I'm not optimistic ...

[N16SHP]

Having worked for a bank, I understand the stupid processes they have. The one I find hilarious at the moment is being asked security questions to withdraw my own money at a branch I have had my account at for over 30 years and I used to work there for 5 years and some of the staff that serve me I used to work with !!!

Hope you get a speedy resolution but knowing banks I'm not optimistic ...

Had a bank account for 30 years??? Craig, you told me you were only 27 mate

On topic, thats pretty crappy news Ken. I do hope this does not delay you getting your car. On the flip side, I lost faith in my bank when I charged £8500 to my DEBIT card to buy my S and they never even referred such a large amount for security question, just dumped the whole lot through...yet I used my card to buy an iMac for something like £800 and they referred it then...crazy bunch!

[Glorious]

Yeah I'm another ex-bank worker and it's crazy the red tape you have to go through these days.

Best of luck Ken - really hope you get this sorted for Friday

[Craig]

Had a bank account for 30 years??? Craig, you told me you were only 27 mate

!

I only said I looked 27 Neil

[GCA3N]

I only said I looked 27 Neil

LOOKED 27........http://www.specsavers.co.uk/