Phone Call to JC Aberdeen

[N16SHP]

Had an interesting phone call with JC ABZ today, booked Roxy in to the Anti-Roll bar bushes replaced and get the diesel sound checked out.

Rang up, through to service, and just said can I get my car booked in, its been in twice before to get a rattle looked at, twice said it was the boot catch, but unfortunately its still persisting. I've been reliably informed that a common problem is with the anti-roll bar bushes, so can I get them looked at please?

The response was "You know, not all cars are the same, it's probably still the boot catch." I wasn't happy with the attitude at all. It's been in twice before and not been resolved, so was mearly asking if they can look at the bushes too.

We'll see what happens next Wednesday when the car goes in.

[Livi]

I have heard alot of things bad about Aberdeen JC recently, can i just make note that even though we are the same company, we are 2 different apart towards customers etc.

I hope you have your problem resolved Neil

[N16SHP]

If not a'l be down to see your boys lol! Im sure things will be ok, and I have only dealt with the part department once or twice at ABZ, and it seems ok, but the service dept is not so good!

[RyanK]

I have heard alot of things bad about Aberdeen JC recently, can i just make note that even though we are the same company, we are 2 different apart towards customers etc.

I hope you have your problem resolved Neil

Haha yeah I heard that Ben has been telling you the info. Dundee sounds great!

Sorry to hear about your mishap neil

[The Dogfather]

I had a dreadful experience with JCs in Aberdeen, basically not carrying out a service properly.

[Livi]

Haha yeah I heard that Ben has been telling you the info. Dundee sounds great!

Sorry to hear about your mishap neil

Ahh but thats just a couple over the past 2 days, there IS more

[RyanK]

haha what!

[Forbes]

Ahh but thats just a couple over the past 2 days, there IS more

PM, text or BB.

[Bazthemod]

Haha yeah I heard that Ben has been telling you the info. Dundee sounds great!

Sorry to hear about your mishap neil

Wouldn't be so sure lol depends who you get... especially when it comes to sales!

[N16SHP]

Well got Roxy back today. Only a slight rattle now as they replaced the bushes, and told me the engine noise was due to a lack of oil in the engine. Apparently they had to put in 2.5 litres, which I was pretty cross about as it got a "health check" when it was getting MOT'd at John Clark in January!!!!!

They suggested also trying different petrol like vpower, anyone know if this will be worth while and make a difference to keeping the engine in better nick?