Vote in my first poll on MINI2.com please!

Page 3 of 4 FirstFirst 1234 LastLast
Results 21 to 30 of 31
  1. #21
    Linda M
    Guest
    I feel sorry for you Wul as you're not having a great time of it right now :(

  2. #22
    Monsta Mo Mini
    Guest
    Wul - I think it's time you took things to the next level. I wouldn't even bother taking it back to Dunedin. Call them up and ask for the contact details of Head of Customer Services for Scotland. It's really starting to sound like your getting into the territory where rejecting the car wouldn't be unreasonable. I think you've been through quite enough!

  3. #23
    Wul
    Guest
    MMM - thats exactly what i'm about to do this morning - i'm going to phone Dunedin for the address and ask them to fax me the last job sheet as well so i can read the technicians comments as i'm not a happy bunny - oh and now the dash has a couple of extra rattles for good measure from where they presumably removed the speedo cluster to test it!

    Don't know if any of the faults are serious enough to reject the car totally (apart from the airbag one!) but i really want to be satisfied with my car and not expect to have to go back once a month for the next 2 1/2 years as there would be no-way i'd keep it after that if it was still having as many problems outwith the warranty period!

    Sigh!:(

  4. #24
    Sponsor & Jakey
    Join Date
    Feb 2003
    Location
    Crieff, Latvia
    Posts
    1,841
    Can't believe what you're being put through Wul :( That is just hellish :disapprove:

    I agree with MMM on this one, it's time to take it to the next level. See if you can get the head of Customer Services for Scotland, failing that I'd get straight on to MINI UK.

    The level of service (or lack of) you are getting from the dealership is pathetic, nobody should have to put up with that.

    Use the term 'not fit for purpose' as much as you can in relation to the cars faults and ailments. Its a term that should certainly spur them into action. Although your car has a three year warranty it doesn't mean you should have to run to the dealership once a month to keep your car functional.

    Best of luck, keep us posted and let us know how you get on.
    Occasional MINI driver....... but mostly Uma Thurman ;0)

  5. #25
    Wul
    Guest
    Update! Dropped the car in to Dunedins this morning - Jim Carroll the Service manager spent 20mins going through the works to be carried out today in detail so hopefully it should be sorted to my satisfaction! He is still reviewing the rest of my letter at present.

    However he did also note that i had commented on the car wash at Dunedin - and has stated that the cars are NEVER put through an automatic carwash but are jetwashed by lance only. So God knows where the scuffs were from!

    Wul

    PS: as i drove up the office in the courtesy ONE this morning it's airbag light came on!!! What Joy!

  6. #26
    Linda M
    Guest
    Hope you get 'some' joy later today when you pick your MINI up Wul :)

  7. #27
    macblob
    Guest
    ive had a list of warranty repairs carried out by dunedin too

    Last time i went in i thought the customer service was better thant before, so hopefully they might get there act together

    I was never out the place for the 1st 6 months of owning the car

    Bmw build quality - lol , what a laugh

  8. #28
    Wul
    Guest
    Macblob - i feel your pain!

    I finally got an offer of £300 worth of accessories as a gesture of goodwill.

  9. #29
    Tahra
    Guest
    Wul,
    Ive saying a lot about dealers under your brakepad thread, including why we left Dunedin and are now leaving Eastern.....and we never got sweeties from either of them ! We're about to write to BMW about Eastern telling us to buy new brake discs when it turns out theres nothing wrong with them ! Have fun spending the wad.

  10. #30
    Wul
    Guest
    Tahra - the contact details you need are as follows:

    Trevor.Houghton-Berry@bmw.co.uk

    or

    BMW (GB) Ltd
    Ellesfield Avenue
    Bracknell
    Berkshire
    RG12 8TA

    phone 01344 480880
    fax 01344 359860

    Don't forget to CC Both dealerships your letter - you might get a bit better service next time.

    Good Luck in your efforts.

    Wul

Similar Threads

  1. NMS vote
    By OBN in forum General Discussion
    Replies: 81
    Last Post: 18th October 2006, 03:11 AM
  2. Who should you vote for?
    By GAJ in forum Off Topic & Banter
    Replies: 76
    Last Post: 28th April 2005, 08:16 PM
  3. vote now
    By eddie 44 in forum General Discussion
    Replies: 32
    Last Post: 13th January 2005, 04:40 AM
  4. Do we have a poll
    By Scottie in forum New MINI Scotland News
    Replies: 4
    Last Post: 4th August 2004, 04:54 PM
  5. Poll?
    By KenL in forum New MINI Scotland News
    Replies: 9
    Last Post: 23rd January 2004, 06:11 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Follow Us
About us
You'll find details of our packed social calendar including MINI Runs, organised car shows, meet-ups for munchies, and other social events. There's also a wealth of information on the three latest generations of the new MINI from BMW, including owners pictures, common fault fixes, "how-to's", owner reviews and a bucket load of advice for all new MINI owners. Whether you have one of the first MINI's from the early 2000's, a second generation R56, or are planning a purchase of a nice shiny new F series, whether your car is a MINI One, a Cooper, Cooper S, JCW or a GP, THIS is the web site for you!