3GGG
20th December 2004, 11:25 PM
or are DHL tottaly useless? :(
Been waiting for a delivery placed a week ago (a promised 3 day service). Phoned on the 4th day to be told it was not delivered because of a 'problem' and that they would phone me back.
Today I phoned again - same story. No calls back. Asked to give me the branch telephone number, refused.:question:
Phoned again, complained bitterly this time, after a long on hold period with every Christmas Carol played to me me, they came back and said I could phone the branch and they gave me the number.
So, I phone the branch and they tell me that they tried to deliver it last Thursday and nobody was in - and they left a card - wrong , no card and I was in all day.
Anyway, can they get it to me today, no chance, I have given them directions to my place, though anyone with a map and the post code should be able to work it out themselves. Finally i asked if they would call me if they got lost - no, their drivers can't phone out. What kind of an outfit are they running?
Oddly the International DHL service is superb, I have got stuff from the USA next day, but in the UK they just seem useless.
Been waiting for a delivery placed a week ago (a promised 3 day service). Phoned on the 4th day to be told it was not delivered because of a 'problem' and that they would phone me back.
Today I phoned again - same story. No calls back. Asked to give me the branch telephone number, refused.:question:
Phoned again, complained bitterly this time, after a long on hold period with every Christmas Carol played to me me, they came back and said I could phone the branch and they gave me the number.
So, I phone the branch and they tell me that they tried to deliver it last Thursday and nobody was in - and they left a card - wrong , no card and I was in all day.
Anyway, can they get it to me today, no chance, I have given them directions to my place, though anyone with a map and the post code should be able to work it out themselves. Finally i asked if they would call me if they got lost - no, their drivers can't phone out. What kind of an outfit are they running?
Oddly the International DHL service is superb, I have got stuff from the USA next day, but in the UK they just seem useless.