Free Swirls with Oil Service

[S7JGW]

Just got back from John Clarks in Aberdeen from getting an oil service in my S. Car was clean ish just flies on windscreen and usual dust on the boot lid, so they washed it and now im home in sunlight the roof is full of swirls. Car was nearly swirl free this morning now it is full of swirls. I guess its another day in the garage with the pc to get them out again. Why they washed the car i dont know. Still Ragin!
Rant over
Jim

[ianking]

they must have gone at it with a sponge and a bucket of dirty water.

Always best to get the service advisor to mark on the sheet 'do not wash' that way if they do wash it and swirl it up you have a come back and could hopefully submit an invoice from a specialist detailer to rectify the work.

[Gismo]

If you don't want them to wash them, tell them when you take the car in, most dealerships will always give the car a quick once over.
It's a cheap and quick way of giving a good impression to a less than observant customer.

[S7JGW]

I wish it was only touched with a sponge n dirty water when i said to salesman he said they put it thru the drive thru car wash. Would have thought that a garage like John Clarks wouldnt have touched them horrible things.
Jim

[s12cot]

I wish it was only touched with a sponge n dirty water when i said to salesman he said they put it thru the drive thru car wash. Would have thought that a garage like John Clarks wouldnt have touched them horrible things.
Jim

That is shockingputting it through a car wash:eek: :eek: :eek: surely you have some come back on that:confused: i would go mental if they did that to my car, what a bunch of to££ers:mad:

[S7JGW]

That is shockingputting it through a car wash:eek: :eek: :eek: surely you have some come back on that:confused: i would go mental if they did that to my car, what a bunch of to££ers:mad:
Thats what I thought it wouldnt have been so bad if it was somebody doing it by hand but to think their putting it through car washes without asking first is a bit much. The car wasent even dirty for a start just came in from home 50 miles away in the dry so just dusty and one or two flies.
Jim

[s12cot]

Thats what I thought it wouldnt have been so bad if it was somebody doing it by hand but to think their putting it through car washes without asking first is a bit much. The car wasent even dirty for a start just came in from home 50 miles away in the dry so just dusty and one or two flies.
Jim

well i would get on the phone to the dealer principle and tell him how unhappy you are and you wan it sorted, if you don't get what you want over the phone, go into the dealer tomorrow afternoon 30mins before they close and refuse to leave until you get what you want, create hell in other words.

This whole senario winds me up and it's not even my car!!

[iain cooper]

well i would get on the phone to the dealer principle and tell him how unhappy you are and you wan it sorted, if you don't get what you want over the phone, go into the dealer tomorrow afternoon 30mins before they close and refuse to leave until you get what you want, create hell in other words.

This whole senario winds me up and it's not even my car!!


at the end of the day there's nothing you can do, the damage has been done.

what the idiots should all do is ask the customer if he/she would like their vehicle washed ?

this is obviously too difficult for them to comprehend. if they were to spend more time servicing the car properly ie doing what you are paying for, then maybe they would even get that part half right.

[Craig]

learned from bitter experience to always ask Menzies not to wash my car.

The last 2 times Knottie 1 was in, they washed it (as I forgot to say) and it came back out with water marks all over it, which I could get out with a wash and had to polish and wax the whole car... not chuffed.. :( They seem to wash the car and not chamois it, therefore letting the water dry into the paintwork..

[AndyP & Lenore]

I don't subscribe to the "there's nothing you can do" scenario. I'd be back in the dealer first thing pointing out your car went in without damage and has come out damaged. Get if fixed or I'll send you the bill for fixing it.

It shouldn't matter that the "wash" was done as a courtesy. Damage is damage.

A.:mad:

[markyc]

I agree with what Alan says - it's a cheap and quick way to give a good impression - and the vast majority of folks who take their car into a dealer think the washing / hoovering bit is wonderful service (little do they know) !!!!! If a dealer goes anywhere near my buggy with a sponge or lance I wouldn't be happy to say the least :eek: :eek: :mad:

If it was me I would be back in sharpish for an apology and to get it sorted - the right way !!!! ;)

[AndyP & Lenore]

I agree with what Alan says - it's a cheap and quick way to give a good impression - and the vast majority of folks who take their car into a dealer think the washing / hoovering bit is wonderful service (little do they know) !!!!! If a dealer goes anywhere near my buggy with a sponge or lance I wouldn't be happy to say the least :eek: :eek: :mad:

If it was me I would be back in sharpish for an apology and to get it sorted - the right way !!!! ;)

Yeah. What he said.;)

[duncan]

I agree with what Alan says - it's a cheap and quick way to give a good impression - and the vast majority of folks who take their car into a dealer think the washing / hoovering bit is wonderful service (little do they know) !!!!! If a dealer goes anywhere near my buggy with a sponge or lance I wouldn't be happy to say the least :eek: :eek: :mad:

If it was me I would be back in sharpish for an apology and to get it sorted - the right way !!!! ;)

Not what he said.
I dinnae care, and it saves me washing it.

'Mon the car washers!

[vintageb3]

Well this is strange!

Just the other day I said to my Dad..."Look at all the swirls on my paintwork!...all the care I take...and you still get swirls"

Then it hit me!...The car has been in and out of BMW getting "worked" on and THEY have been "washing" the car.

Last time they didn't and had seagulls crud on the front wing of the bonnet. Yes it stained the paint...and although I soaked it for ages...I scratched the paint getting it off.

Second time this has happened whilst in for service.

Next time...will use the Davies method: Big sign on dash...NO WASH!!!!

mark

[illegalhunter]

Honda left mine all swirls

[AndyP & Lenore]

Honda left mine all swirls

Your new CTR or your MINI?

[Scottie]

I saw Morrison's put a customers Range Rover Vogue through their car wash last Saturday. A black one aswell.:eek: :eek: :eek:

[S7JGW]

Thanks for the coments folks. Im not the person that usualy complains i usualy just put up with it but think im going to give them a phone and hopefully get at least an apology.
Jim

[MartinSullivan]

Im afraid its true, John Clark has a drive through car wash at the back, and even brand new cars go through it. I always tell them not to wash my car, especially after the one time I didnt tell them not to they ripped my spoiler off as it came out of the wash.

[vintageb3]

Thanks for the coments folks. Im not the person that usualy complains i usualy just put up with it but think im going to give them a phone and hopefully get at least an apology.
Jim

Jim....Do you really want to go on the phone to hear some person within a BMW dealership say sorry...when they really don't give a ****.

I've had apologies from BMW before with matters realtaed to washing cars....and it made me feel worse when the apology meant diddly squat.

Sorrry doesn't remove the scratches...and to be honest...I wouldn't allow them to give that a go either!

mark

[iain cooper]

Jim....Do you really want to go on the phone to hear some person within a BMW dealership say sorry...when they really don't give a ****.

I've had apologies from BMW before with matters realtaed to washing cars....and it made me feel worse when the apology meant diddly squat.

Sorrry doesn't remove the scratches...and to be honest...I wouldn't allow them to give that a go either!

mark


my sentiments exactly, put it down to experience, but let the cretons touch it again at your peril.