Craig
3rd October 2007, 07:13 PM
Steven Knowles should work for the Government…! All will become clear why as you read on…
After a 6 week wait for him to come to Scotland, he finally saw my car today. As Menzies had arranged for him to see my car at 10:30hrs today (after my drive to work and down to the garage), the engine was not warm and so the 2 faults he was there to listen to, were not evident, however he did take the time to listen to the symptoms I gave him..
Fault 1 – when started from Cold, the engine makes a very loud clattering like you would get from a mid 80’s diesel engine.
His response to this was that it was normal and will be louder on colder mornings. He stated this was down to the vehicle being direct injection and the need for the car to move the oil around the engine after it had been sitting for a while.. When asked why a couple of weeks ago (when I had this noise) there would be white and grey smoke coming out of the exhaust, he stated this was due to condensation of the exhaust gases.. I also asked him as to why some dealers were fixing this problem, but Menzies refused to fix it. He stated that some of the earlier cars were much worse and required the hydraulic lifters and the cam chain tensioner changed, however my car was not affected by this due to its build date. This says to me that there was a problem with the earlier cars and they put a fix in place, but he still refused to admit that there had been a problem.
Left that problem to one side and went onto Fault 2.
The infamous “Sound of rushing water”….
He stated that this was also normal and that it was the water system moving the water around the system. It did this as there is more than one reservoir for the water to stay in, however was more prevalent in auto air-con cars. I asked him if the system was a pressurised system (knowing it already was) and he said yes, therefore asked again why I could hear the noise and he said, because of the system he had already explained…? My thoughts are if it is a pressurised system and you can hear the water moving round, that is because of an air in the system – am I wrong?
He also stated that Oxford were aware of this noise and if they work out what is causing it, they will let dealers know…. So if it is normal, then why would Oxford need to work out what is causing the noise…
Lastly I asked him why 2 weeks ago (when on the Manky Thrash) was it that I got a burning smell coming through the air vents under hard acceleration, to which he replied, yes it’s because your car is new, I get a warm smell coming through my car also…!!
Needless to say, his responses had more wholes in it than Swiss cheese! I have asked him to confirm this all in writing so that I have some proof later on down the line..
I have even less faith in MINI now at fixing faults and I do still consider these 2 noises to be a fault.
Come back Knottie 1 - all is forgiven... :eek: :rolleyes: ;) :D
After a 6 week wait for him to come to Scotland, he finally saw my car today. As Menzies had arranged for him to see my car at 10:30hrs today (after my drive to work and down to the garage), the engine was not warm and so the 2 faults he was there to listen to, were not evident, however he did take the time to listen to the symptoms I gave him..
Fault 1 – when started from Cold, the engine makes a very loud clattering like you would get from a mid 80’s diesel engine.
His response to this was that it was normal and will be louder on colder mornings. He stated this was down to the vehicle being direct injection and the need for the car to move the oil around the engine after it had been sitting for a while.. When asked why a couple of weeks ago (when I had this noise) there would be white and grey smoke coming out of the exhaust, he stated this was due to condensation of the exhaust gases.. I also asked him as to why some dealers were fixing this problem, but Menzies refused to fix it. He stated that some of the earlier cars were much worse and required the hydraulic lifters and the cam chain tensioner changed, however my car was not affected by this due to its build date. This says to me that there was a problem with the earlier cars and they put a fix in place, but he still refused to admit that there had been a problem.
Left that problem to one side and went onto Fault 2.
The infamous “Sound of rushing water”….
He stated that this was also normal and that it was the water system moving the water around the system. It did this as there is more than one reservoir for the water to stay in, however was more prevalent in auto air-con cars. I asked him if the system was a pressurised system (knowing it already was) and he said yes, therefore asked again why I could hear the noise and he said, because of the system he had already explained…? My thoughts are if it is a pressurised system and you can hear the water moving round, that is because of an air in the system – am I wrong?
He also stated that Oxford were aware of this noise and if they work out what is causing it, they will let dealers know…. So if it is normal, then why would Oxford need to work out what is causing the noise…
Lastly I asked him why 2 weeks ago (when on the Manky Thrash) was it that I got a burning smell coming through the air vents under hard acceleration, to which he replied, yes it’s because your car is new, I get a warm smell coming through my car also…!!
Needless to say, his responses had more wholes in it than Swiss cheese! I have asked him to confirm this all in writing so that I have some proof later on down the line..
I have even less faith in MINI now at fixing faults and I do still consider these 2 noises to be a fault.
Come back Knottie 1 - all is forgiven... :eek: :rolleyes: ;) :D