Scottie
29th May 2007, 08:01 PM
I was having to get a few bits and bobs sorted today with the Lawyer in Dunblane.:D :D
Anyway known them for years so I thought I would just ask the question about rejecting cars as we have had many post about it in other threads.
This is what I got told.
there was a 'no fix' clause but only applied up until 1994
however
you do not have to accept an attempt at fixing a problem
the nature of the problem is a factor in whether or not you can reasonably reject a car because of it; no rejects for faulty wiper blades
If you tell the dealer you intend to reject the car and then keep using it, you have in effect accepted it
which if it goes legal can cause a problem.
as the buyer your contract is with the seller, not the manufacturer directly. You need to pursue re-course with the dealer should things get legal. Obviously the manufacturer may choose to do somethings as a demonstration of good will, but they aren't required to by law.
Keep a log of all letter, calls (including a transcript) and visits.
Never threaten manufacturer or the dealer with “Watchdog” etc, it only has a negative effect.
Never lose your temper in any conversation/letter.
Complain via letter not phone calls, and keep them brief and to the point (you can include your log for additional detail)
Sending letters to directors works, but make sure you send them to all the directors you can find, some will have letters trapped and routed to Customer Services, but others won’t. Director letters should not be specific about your case but ask difficult questions which require a written response. Example Do you feel an engine replacement after 1800miles is representative of the manufacturer brand quality? Also try to focus the letter to the director, i.e. the marketing director should be asked about marketing issues around manufacturer quality. Directors talk to each other, and this will be your route to the Customer Services Director.
and finally I was told
The consumer editor of WHAT CAR is really good!!
Just for info really as I say I thought I'd ask people that know about these kinda things. It may be helpful to others at some point thought it cleared up this "three attempts at fixing the problem" and about continuing to drive the car.
Anyway known them for years so I thought I would just ask the question about rejecting cars as we have had many post about it in other threads.
This is what I got told.
there was a 'no fix' clause but only applied up until 1994
however
you do not have to accept an attempt at fixing a problem
the nature of the problem is a factor in whether or not you can reasonably reject a car because of it; no rejects for faulty wiper blades
If you tell the dealer you intend to reject the car and then keep using it, you have in effect accepted it
which if it goes legal can cause a problem.
as the buyer your contract is with the seller, not the manufacturer directly. You need to pursue re-course with the dealer should things get legal. Obviously the manufacturer may choose to do somethings as a demonstration of good will, but they aren't required to by law.
Keep a log of all letter, calls (including a transcript) and visits.
Never threaten manufacturer or the dealer with “Watchdog” etc, it only has a negative effect.
Never lose your temper in any conversation/letter.
Complain via letter not phone calls, and keep them brief and to the point (you can include your log for additional detail)
Sending letters to directors works, but make sure you send them to all the directors you can find, some will have letters trapped and routed to Customer Services, but others won’t. Director letters should not be specific about your case but ask difficult questions which require a written response. Example Do you feel an engine replacement after 1800miles is representative of the manufacturer brand quality? Also try to focus the letter to the director, i.e. the marketing director should be asked about marketing issues around manufacturer quality. Directors talk to each other, and this will be your route to the Customer Services Director.
and finally I was told
The consumer editor of WHAT CAR is really good!!
Just for info really as I say I thought I'd ask people that know about these kinda things. It may be helpful to others at some point thought it cleared up this "three attempts at fixing the problem" and about continuing to drive the car.